How can we help?
Whether your agent needs a tweak, the widget won't show, or you just have a question — here's how to reach us.
Portal support
The fastest path for customers: send us a request from your dashboard and it lands directly with the team, linked to your account.
Open the portal →Email us
No account yet, or prefer plain email? Write to us and we'll get back to you.
hello@engadi.comBook a call
Bigger topic? Book a free scoping call and talk it through with us directly.
Book a call →We reply within one business day. Urgent requests from customers are looked at first — mark them as urgent in the portal form.
Common questions
My chat widget doesn't appear on my website
Check that the script snippet is right before the closing </body> tag, that your domain is on the agent's allowed list, and that any cache has been cleared. The install guide below covers every platform.
How do I change what my agent says?
Send us a support request describing the change — persona, tone, FAQ answers, escalation rules. Most adjustments go live the same day.
How do I add knowledge to my agent?
Paying customers can upload documents under Knowledge in the dashboard; the agent uses them immediately. We can also load documents for you.
Can I pause my agent?
Yes — ask us and we'll pause or resume it right away. A paused agent stops answering everywhere (portal, website widget, phone).
Installing the widget on your website? Read the install guide